OFFICE INFO

Emergencies

If a life or limb threatening emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.

Appointments

In order to provide timely service to our patients, we ask that all non-emergent visits be pre-scheduled. In the event you are more than 10 minutes late for your child’s appointment, it may be necessary to reschedule your appointment with another provider or at a different time or day. Despite our best efforts and because of the nature of pediatric medicine, we may at times run late. We will keep you informed of such times and offer you the option of rescheduling or seeing another provider. Appointments not cancelled with 24 hours advance notice will have a fee charged directly to the patient as will appointments that are not kept.

Well-Child Visits

To keep your children healthy, it is important to bring them in for regular checkups. We recommend that you call several week(s) in advance so you may choose the date and provider that best fits your needs. We follow the American Academy of Pediatrics recommendations for well-child visits. The list below is our recommended schedule for Well Child Visits:

  • 2-3 days after birth (Newborn)
  • 2 Weeks
  • 2 Months
  • 4 Months
  • 6 Months
  • 9 Months
  • 12 Months
  • 15 Months
  • 18 Months
  • 2 Years
  • 30 months
  • 3 Years
  • 4 Years
  • 5 Years
  • Yearly after age 5

Sick Child Visits

We make every effort to schedule appointments for ill children on the same day that you call us. We ask that you tell us everything that is going on with your child so we can schedule the appropriate amount of time needed as some visits may need additional time.

Multiple Children: If you would like us to see more than one child, please schedule all children when you make your appointment. Without an appointment, we may not be able to see a sick sibling right away and you may be asked to wait while the provider sees a scheduled patient who may be waiting.

Walk-Ins

All visits require an appointment except in the case of an emergency. Unfortunately, we are unable to see your child if you walk in without an appointment. We will ask you to return later in the day when the schedule allows.

After Hours

In case of a life or limb threatening emergency please call 911. After hour services are reserved for urgent issues that cannot be postponed until normal business hours.  In the event that services are required, call our main office number and you will be connected to a Children’s Hospital Nurse.  If a physician is needed the nurse from Children’s will contact the provider on call.  Please save routine questions (mild illness, appointments, prescription refills) for the morning. We encourage you to refer to our website first, when practical, before calling the emergency after hour’s line.

Hospitals

We provide newborn care at the following hospitals:

  • Littleton Adventist Centura Health
  • Rose Medical Center
  • Sky Ridge Medical Center
  • Swedish Medical Center

Always check with your insurance company as to which hospitals are in your network.

Payment Information

You are responsible for your child’s healthcare costs. It is important to become familiar with your specific insurance plan; if you have any questions please contact your insurance company or your employer directly.

It is important to realize that health insurance policies rarely cover all medical costs, and patients are usually responsible for a portion. Health insurance is a contract between you and your insurance company. You are still responsible for any services that are rendered on your child’s behalf.

We realize that many families are in a state of change. Divorced, separated, single parent and blended families are common. In many of these families the question of who is responsible for the children’s medical bills is uncertain. Our policy is that the parent who brings the child in is ultimately responsible for all fees incurred, unless other arrangements are made with our office in writing. We will bill your insurance company providing we are contracted with them. You will need to provide us with up to date information regarding your current insurance plan.

  • Current insurance cards must be presented at each visit
  • Co-Payments are due on the date services are rendered in full
  • Patients without insurance or “self pay” are required to pay at the time of service in full
  • Patients with high deductible plans will be required to pay a portion of the visit at the time of service
  • All balances over 30 days are considered past due and will be handled appropriately
  • Accounts not kept current are subject to further action

For additional information or questions you may contact our billing office directly at 303-755-2900. Please feel free to contact the main office as well.

Insurance

We accept many insurance plans. Please check with your insurance directly to determine if we are listed as a participating provider. Our office currently participates with:

  • Aetna
  • Anthem Blue Cross and Blue Shield
  • Cigna
  • Cofinity
  • First Health
  • Great West
  • Humana
  • Pacificare
  • PHCS
  • Rocky Mountain HMO
  • United HealthCare
  • More…

You must provide your insurance card at each visit so that we may process the claim for you. We are required to collect your copay at the time of service per your insurance plan.  In the event of high deductible plans, you will be asked to pay a portion of your visit as well at the time of service.  If you do not have a valid insurance card, an incorrect PCP is designated on the card or we are not providers for that carrier, you will be responsible for the entire charge at the time of service.

IMPORTANT:  Please review your insurance benefits regularly and check to make sure that we are still in-network with your health insurance.

It has come to our attention that some insurance companies, both large and small, are starting to come out with some smaller network groups that we are not a part of.  It is no longer a matter of being in-network with PPO plans or HMO plans.  As we are noticing more “sub-network groups” being put into effect, you must know exactly which network you may utilize with your insurance plan.

We ask that you please not call the office and ask if we participate in a particular network as we will be unable to give you accurate information. There are many networks out there that we are not yet familiar with. We would also ask that if you are using an insurance broker that you make sure you review the benefits of the plans being offered to you closely.

Please make sure that you understand what is covered by the plan you choose, as any services not fully covered or not covered at all become the financial responsibility of the parent and/or patient.